Refunds & Returns Policy
Last Updated: August 25, 2026
At P3 Labs LLC, we are committed to delivering high-quality research materials with complete transparency and reliable support. Because our products are sensitive, research-grade compounds that require strict handling, all sales are considered final. However, we stand behind our fulfillment process and offer clear resolutions if an issue arises with your shipment.
1. Overview & All Sales Final
To protect product integrity, guarantee safety, and maintain strict quality control, we cannot accept returns, exchanges, or store credits for opened, used, unsealed, or improperly stored products. Once a product has left our facility or been opened, it cannot be resold or returned to inventory.
2. Exceptions & Eligible Claims
We will issue a replacement or full refund in the following exceptional circumstances:
- Damaged or Defective Items: If your order arrives damaged, leaking, or with broken seals, contact us within 5 calendar days of delivery. Please provide your order number, a brief description, and clear photographs of the damaged product, packaging, and shipping label.
- Incorrect Orders: If you received an item different from what you ordered, notify us within 5 calendar days of delivery with photos of the received items and packaging. We will ship the correct items at no extra cost.
- Undelivered or Lost Packages: If tracking shows a failed delivery or confirms a package was lost in transit before reaching your destination, we will reship your order at no additional charge.
Note: For packages marked as “Delivered” by the carrier but not received, you must first open a Missing Mail Request with the carrier. If the carrier confirms the package was misdelivered or lost, we will reship your order at our cost. If the carrier confirms successful delivery to the correct address, responsibility transfers to the customer.
3. Order Cancellations
You may request to cancel your order for a full refund at any time before a shipping label has been generated or the order has been handed over for delivery. Once a label is printed or the order has shipped, the order cannot be canceled.
4. Refund Processing
Approved refunds are returned strictly to the original payment method. Please allow 5 to 10 business days for the refund to reflect on your statement, depending on your financial institution. Original shipping fees are non-refundable.
5. Contact Support
To initiate a claim or ask questions regarding your order, please email our support team at support@p3labspeptides.com with your order number and relevant photos. We respond to inquiries within 1 to 2 business days.
P3 Labs LLC
332 W. Commercial St
Broken Arrow, OK 74012